Thank you for choosing SOYHOUSE for your scented candle needs. We want to provide you with a seamless and enjoyable shopping experience, including our shipping process. Please review our Shipping Policy below:

1. Order Processing

a. Order Confirmation: After placing an order, you will receive an email confirmation with the details of your purchase. This email serves as an acknowledgment of receipt and does not guarantee acceptance of your order.

b. Processing Time: We strive to process and ship orders within 3-7 business days from the date of order confirmation. Please note that processing times may vary during peak periods or promotional events.

2. Shipping Methods and Rates

a. Shipping Locations: We currently ship within Pakistan.

b. Shipping Carriers: We partner with reliable shipping carriers to ensure timely and secure delivery of your orders.

c. Shipping Rates: Shipping rates are calculated based on the weight, dimensions, and destination of the package. The applicable shipping charges will be displayed during the checkout process.

3. Estimated Delivery Time

a. Delivery Timeframe: The estimated delivery time varies depending on your location within Pakistan. Typically, orders are delivered within 3 to 7 business days after they have been shipped. Please note that these are estimated delivery times and actual delivery may be affected by unforeseen circumstances or factors beyond our control.

4. International Shipping

a. Currently, we do not offer international shipping outside of Pakistan. We apologize for any inconvenience caused.

5. Order Modifications and Address Changes

a. Order Modifications: If you need to make any modifications to your order, such as changing the shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.

6. Delivery Issues

a. Incorrect Address: It is the customer's responsibility to provide accurate and complete shipping information. If an incorrect address is provided, resulting in a failed delivery or return, additional shipping charges may apply for reshipment.

b. Damaged or Lost Packages: In the rare event that your package arrives damaged or is lost during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

7. Customs Duties and Taxes

a. Customs duties, taxes, or other fees may be applicable for international orders. These charges are the responsibility of the customer and are not included in the product or shipping costs.

If you have any further questions or require assistance regarding our Shipping Policy, please contact us at hello@soyhouseco.com. We are here to help!