Thank you for shopping at SOYHOUSE. We want you to be completely satisfied with your purchase. If for any reason you are not, we have outlined our Returns Policy below:

1. Eligibility

a. Timeframe: You have 14 days from the date of delivery to initiate a return.

b. Condition: The item must be unused, in its original condition, and in the original packaging. We reserve the right to refuse a return if the product shows signs of use or damage.

2. Return Process

a. Notification: To initiate a return, please contact us using the contact form on our website or send an email to [email protected] within the 14-day timeframe. Please include your order number and the reason for the return.

b. Return Authorization: Once we receive your return request, we will provide you with further instructions and a return authorization number (RMA). Please do not send the item back without obtaining an RMA.

c. Shipping: The customer is responsible for the return shipping costs unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping method to ensure the safe return of the item.

3. Refund Process

a. Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.

b. Refund: If the return is approved, we will issue a refund to your original method of payment within a reasonable timeframe. Please note that shipping charges are non-refundable.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the returns process and place a new order for the desired item on our website.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange for a return and cover the return shipping costs. Once we receive the returned item, we will process a refund or send a replacement, depending on your preference and item availability.

Please note that the above policy applies to purchases made directly through our website. For purchases made through authorized retailers, please refer to their respective returns policies.

If you have any questions or need further assistance regarding our Returns Policy, please contact us at hello@soyhouseco.com. We are here to help!