Frequently Asked Questions
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Orders & Delivery
Do you offer free shipping?
Yes, all orders with the value of 12000 PKR or more will receive free standard delivery.
How long will it take to receive my order?
As a small business, we take pride in providing prompt and timely delivery. Our standard delivery time is typically 3-5 business days. During busier periods or peak seasons, delivery may take slightly longer, but we always strive to get your order to you as quickly as possible.
Do you offer international shipping?
At the moment, we currently ship within Pakistan only.
Do you offer expedited shipping?
If you need to expedite your order, please email at hello@soyhouseco.com and we’ll provide you with available options.
Products
How are your candles packaged?
At SOYHOUSE, we pay special attention to the packaging of our candles. Each candle is individually packed in their respective boxes. To minimize waste and promote eco-friendliness, we pack your entire order together in a sturdy cardboard box, using eco-friendly and reused fillings as cushioning materials. We believe in taking care of both your candles and the environment throughout the packaging process.
Are your fragrances clean and free from harsh chemicals that may cause headaches or irritation?
Absolutely! We prioritize the well-being of our customers and understand the concerns related to fragrance sensitivities. Our fragrances are thoughtfully crafted using high-grade essential oils and fragrance oils, specifically chosen for their superior quality and gentle nature. Rest assured, our candles are designed to provide a delightful scent experience without triggering headaches or discomfort.
Are your candles made with lead-free wicks?
Absolutely! We prioritize the safety and well-being of our customers, and as such, we strictly adhere to industry regulations. Our candles are crafted using pure, unbleached cotton wicks.
Are your candles safe to burn around pets?
We prioritize the safety of both you and your furry companions. They are crafted to be safe for everyday use, even in homes with pets. While enjoying our candles, it's important to supervise your pets and ensure they cannot access or knock over the candles. If you have concerns about burning candles around your pets, we recommend consulting a veterinarian for personalized advice. Your pet's safety and well-being are our priority.
Wholesale & B2B Inquires
Can I become a stockist?
Yes, we welcome a wide range of stockists, such as boutiques, spas, wellness centers, cafes and more. We believe in collaborating with diverse businesses that align with our values and provide unique experiences for customers. If you're interested in becoming a stockist, please get in touch with us by email at admin@soyhouseco.com.
Can I make a bulk purchase of your candles?
Absolutely! We offer bulk purchasing options for customers looking to make larger orders. Whether you're planning a special event or require them for specific corporate gifting, we can accommodate your needs. Please reach out to us at admin@soyhouseco.com or simply fill out our Contact Us form for more information on bulk pricing, minimum order quantities, and any customization options available.